After months of construction and planning, we at ENM are on the verge of opening the doors to our new 191-unit purpose-built rental property Willoughby Walk in the Township of Langley. We’re putting the final touches on our vision for the property, and we’re excited to announce that we’ve hired Transpacific Realty as our property managers.
Through this process, we’ve learned a lot about how to approach hiring good property managers. The most important aspect, we believe, is finding a shared sense of purpose.
Our co-founder Daniel Greenhalgh said that was the main thing he was looking for when he met with different companies. “When we were considering property management companies, I didn’t look at dollars or individual quotes first. I met multiple business owners and I went into business with the person who came across to me as the person of the highest integrity. Transpacific’s owner Rod Fram and our property manager Marj Buzikievich really impressed me with how straightforward and honest they were. From there, it was a pretty easy process to build a relationship.”
Once that rapport was established, it was important for us to hammer out the details of our approach to management. This was made much easier by our mutual desire to give tenants a unique sense of inclusion and involvement in the shaping of their community.
“Offering a high level of service is really important to us,” says Rod. “That’s why we’ve invested in everything from an online Tenant Services System that makes it easy for tenants to communicate with us from any device, to ongoing training for our staff in tenancy law, communication, organizational culture, and conflict resolution. As property managers, establishing responsive, professional relationships with our tenants isn’t just good business, it’s who we are.”
We feel it’s important to institute a thorough tenant screening process, and we were glad that Transpacific shared that point of view. We want our tenants to know they’re living in a safe, stable, family-friendly community, and Transpacific is helping us create a process to ensure that they will.
We also want Willoughby Walk to be part of creating a new standard of quality for purpose-built rental properties in the Lower Mainland. That applies to quality of construction and amenities, as well as, quality of management. We wanted to partner with an innovative, forward-thinking management service, and we were thrilled to find that partner in Transpacific.
“There’s a huge need for thoughtfully planned, well-built, and well-maintained rental housing in Greater Vancouver, and we’re proud to be part of that equation.”
